I'm new to Injury Board and am excited to be part of an organization that approaches the practice of law in a professional and caring manner. I thought it would be difficult to decide what to write for my first blog entry. I thought it would need to be original, witty, unique, and somehow perfect. Since I don't write for a living, that seemed overwhelming and I didn't think I would ever get my first entry off the ground. In the end, it was a personal experience that moved me to write:
While traveling home from a conference, I received a phone call from a client. I was in a public place, but his questions were about the general process and I was able to spend about 15 minutes answering them. When I hung up, the gentleman next to me asked "do you deal with all your clients that way?" Not sure what I had done wrong, I answered yes. He shook his head and said "I never get that kind of personal service from my lawyer."
Unfortunately, his experience is not an anomaly. Attorneys often forget to communicate effectively with their clients. Attorneys must strive to not only be masters of the courtroom, but also great communicators with their clients. Few clients understand the process of a claim or lawsuit. Taking the time to communicate with a client about the process, about the status of the case, and about the client's role makes the client happy and allows the attorney to do a better job.
I encourage attorneys to resolve to communicate effectively in this New Year. I know I will.